Privacy Policy

Information We Collect

When you register an account with 999xo or use any of our services, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued identification document for KYC verification purposes.
• Contact information: email address, phone number, and residential address (city, district, and country — for example, Dhaka, Chittagong, Sylhet, or Khulna).
• Financial data: mobile banking account references for bKash, Nagad, Rocket, or Upay transactions (we do not store full wallet credentials), and transaction history related to deposits and withdrawals on the 999xo platform.
• Technical data: IP address, device type, operating system, browser version, session timestamps, and geolocation (country and region level) used for security monitoring and fraud prevention.
• Behavioral data: pages visited, games played, wagering patterns, bet amounts, and preference settings — used to improve the platform and personalize your experience.

We collect this information directly from you when you register, deposit funds, request withdrawals, or contact our support team. We also collect certain technical data automatically as you navigate our platform.

How We Use Your Information

999xo uses the personal information we collect for the following clearly defined purposes:

• Account creation and management: to register your account, verify your identity (KYC), and maintain accurate account records.
• Payment processing: to facilitate deposits via bKash, Nagad, Rocket, or Upay, and to process your withdrawal requests accurately and on time.
• Customer support: to respond to your queries, resolve disputes, and provide assistance through our support channels.
• Responsible gaming compliance: to monitor betting behavior, enforce deposit limits, and identify players who may need responsible gaming support, in accordance with our Responsible Gaming policy.
• Security and fraud prevention: to detect and prevent unauthorized access, cheating, money laundering, and other fraudulent or illegal activity on the platform.
• Platform improvement and personalization: to analyze usage patterns, improve game selection and interface design, and tailor promotional offers to your interests and activity on 999xo.

Payment Data and Mobile Banking

999xo supports mobile banking payment methods that are widely used across Bangladesh, including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, we collect only the minimum information required to process that transaction — typically a mobile number reference or transaction ID. We do not store your full mobile banking PIN, OTP codes, or wallet passwords.

All payment data is transmitted over encrypted connections and is stored securely in compliance with applicable data protection standards. Payment data is accessed only by authorized personnel who need it to fulfill transactions or resolve payment disputes. We do not share your payment details with third-party advertisers or unrelated partners.

Cookies and Tracking Technologies

999xo uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain session security, and analyze how players use different parts of the site. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may control cookie settings through your browser preferences at any time. Disabling certain cookies may affect some features of the platform — for example, keeping you logged in between sessions or remembering your game preferences. We do not use cookies to serve third-party advertising from external networks.

Sharing Your Information

999xo does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform — such as payment processors, KYC verification partners, IT infrastructure providers, and customer support software — who are contractually obligated to protect your data and use it only for the specific service they provide.
• Legal and regulatory requirements: when we are legally required to disclose information to comply with applicable law, court orders, or government authority requests, to the extent permitted or required by law.
• Business transfers: in the event of a merger, acquisition, or sale of assets involving 999xo, your data may be transferred to the successor entity — you will be notified in advance of any such change and your rights will be honored.

In all cases, we require any party that receives your data to handle it with the same level of care and security that we apply to it ourselves.

Data Retention

999xo retains your personal data for as long as your account remains active or as long as is necessary to provide you with our services. If you close your account, we will retain your data for an additional period as required to comply with legal obligations, resolve any outstanding disputes, and enforce our agreements.

Transaction records and KYC documentation may be retained for a minimum of five years from the date of the last transaction, in line with standard financial record-keeping practices. After the retention period has passed, your data will be securely deleted or anonymized.

Your Rights

As a player on the 999xo platform, you have the following rights in relation to your personal data:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to correction: you may ask us to correct any inaccurate or incomplete information in your account profile.
• Right to deletion: subject to legal and regulatory obligations, you may request that we delete your personal data when it is no longer necessary for the purpose it was collected.
• Right to restrict processing: you may ask us to limit the way we use your data in certain circumstances, for example if you believe the data we hold is inaccurate.
• Right to object: you may object to us processing your data for direct marketing or profiling purposes, and we will honor that request.

To exercise any of these rights, please contact our support team using the email address listed at the bottom of this page. We will respond to your request within a reasonable timeframe and provide confirmation once your request has been fulfilled.

Security Measures

999xo employs industry-standard technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include SSL encryption for all data in transit, restricted internal access based on role-based permissions, regular security audits, and secure server infrastructure. Our platform is built with security as a foundational principle, not an afterthought.

While we make every reasonable effort to keep your data safe, no method of transmission over the internet is completely infallible. We strongly encourage you to use a strong, unique password for your 999xo account and to contact us immediately if you suspect any unauthorized activity on your account.

Third-Party Links

The 999xo platform may from time to time reference third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi as part of our game content descriptions. This Privacy Policy applies only to data collected and processed by 999xo directly. We are not responsible for the privacy practices of any third-party game providers, payment networks, or external services. We encourage you to review the privacy policies of any third parties whose content or services you interact with.

Age Restriction — 21+ Only

999xo is strictly an adult platform. Our services are intended solely for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. During the registration process, all applicants are required to confirm that they meet the minimum age requirement. If we discover that a player has provided false age information and is under 21, we will immediately suspend the account, void any associated transactions, and securely delete the relevant personal data. If you believe an underage individual has accessed our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

999xo reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal requirements, or data protection best practices. When we make material changes, we will update the 'Effective Date' at the top of this page and, where appropriate, notify registered players via their registered email address or through a prominent notice on the platform.

Your continued use of the 999xo platform following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 999xo handles your personal data, please contact our support team. We are available 24/7 and are committed to responding to all privacy-related enquiries promptly and professionally.

You can reach us by email at [email protected]. Please include your registered username and a brief description of your request so we can assist you as efficiently as possible.